At EasySIM, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with the Personal Data Protection Act 2010 (PDPA) and other applicable regulations.

1. Data Collection

We collect and process your personal data for the purposes of providing our services. This may include:

• Personal information: Name, contact number, email address, mailing address, and identification details (e.g., NRIC or passport number).
• Payment information: Credit/debit card details and transaction history.
• Usage data: Information on how you use our website and services, including technical and location data.
• Other data: Any information you voluntarily provide via forms, communications, or during transactions with us.

2. Purpose of Data Collection

Your personal data is processed for the following purposes:

• Facilitating purchases, activations, and account management.
• Ensuring proper network functionality and improving service quality.
• Responding to customer inquiries, providing technical support, and resolving issues.
• Sending notifications about promotions, updates, or exclusive events.
• Conducting market research, customer profiling, and service optimization.
• Complying with legal obligations and preventing fraud or illegal activities.

3. Data Sharing

We may share your personal data with the following parties when necessary:

• Payment processors and suppliers to facilitate transactions and service delivery.
• Business partners and service providers supporting our operations.
• Regulatory or law enforcement authorities, where required by law.
• Any other third parties for purposes directly related to your use of our services, as authorized by you.

We do not sell or rent your personal data to third parties for marketing purposes.

4. Your Consent

By using our services, you consent to the collection, use, and processing of your personal data as outlined in this policy. You have the right to withdraw your consent at any time, although this may impact our ability to provide certain services to you.

5. Data Security

We implement strict measures to protect your personal data against unauthorized access, use, or disclosure, including:

• Secure storage systems and encrypted data transmissions.
• Requiring third-party processors to adhere to equivalent security standards.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance your browsing experience.
• Analyze usage patterns to improve our services.

You can disable cookies in your browser settings, but doing so may limit functionality.

7. Access, Correction, and Complaints

You have the right to access, update, correct, or delete your personal data. If you wish to make a request or file a complaint, please contact us:

WhatsApp: +6011-1117 2612

We reserve the right to refuse requests in accordance with the PDPA, and reasons for any refusal will be communicated to you.

8. Data Retention

Your personal data will be retained as long as it is necessary for the purposes stated or as required by law.

9. Age of Consent

Our services are intended for individuals who have reached the age of majority in their jurisdiction. If you are under this age, parental or guardian consent is required.

10. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulations. Continued use of our services after such updates indicates your acceptance of the revised terms.

11. Failure to Provide Personal Data

Providing personal data is necessary for us to deliver certain services. Failure to provide such information may limit our ability to fulfill your requests or provide access to our services.